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An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.
Our appointments are classified and invoiced as follows:
- Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
- Specific Service (Level B)
A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
- Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
- Comprehensive Service (Level D)
A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
Repeat scripts are offered for patients who have been to see the doctor within 3 months. A repeat script for drugs of dependency please book with your usual doctor only. Please allow at least 48-72 hours for repeat scripts to be completed.
- Minor Service (Level A)
After Hours Care
For all emergencies, please call 000.
If medical attention is required after hours, please call 13 SICK (7425) for our after hours provider.
There may be a cancellation fee if we do not receive notice of your cancellation.
We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.
If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.
A fee may also apply if you miss your appointment without any cancellation notice.
This practice acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to ACT Human Rights Commission
Telephone (02) 6205 2222
SMS 0466 169997
TTY (02) 6205 1666
FAX 6207 1034
Level 2, 11 Moore Street Canberra City
158 Canberra ACT 2601
General and Complaints: email@example.com
Jerrabomberra Medical Centre is a private billing practice. Fees are at the discretion of your treating doctor.
The fees listed below are provided as a guide only. If you wish to discuss the fee for your appointment, please contact us.
Patients who hold a Pension Card, Veteran’s Affairs White or Gold Card, and children requiring immunisation please call the practice in regards to our fee schedule.
Standard Appointment $85.00 (before 8am $100.00)
Long Appointment $130.00 (before 8am $140.00)
Before 1pm: Standard Appointment $95.00
After 1pm: Standard Appointment $100.00
Long Appointments $135.00Sunday
Standard Appointment $100.00
Long Appointment $140.00
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Privacy and confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Reminders and practice information
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.
Patients are able to have access to their medical records, but need to discuss this with their doctor. If you require your notes to be transferred to another practice you will be required to sign a release form and will incur a fee of $40.00 to cover administration costs. No information will be released without your written consent.
If you are taking prescribed medication it is in the best interest of your health to be seen by the doctor when a repeat script is required.
Repeats will not be issued unless you attend the GP for a review, except in special circumstances where prior arrangement has been made with your doctor.
If your doctor does happen to write a prescription without an appointment there will be a prescription fee of $10 that must be paid upon collection.
Our practice does not provide Schedule 8 medication prescriptions upon first consultation, as we must apply for authorisation from the Department of Health to prescribe these medications and this may take some time.
If your condition requires ongoing prescriptions for these medicines please bring photo ID and any previous pain specialist and authority documentation you may have to assist the doctor in applying for authorisation.
As these medications are provided on Authority from the government replacement scripts are not able to be given in the case of lost prescriptions and we are unable to release these scripts earlier. Appointments must be made for Schedule 8 medication repeats without exception.